Overview
Lift Spare Parts may not be returned to UK Service Lifts for any reason without the prior agreement of UK Service Lifts.
Any Standard Lift Parts ordered and no longer required can be returned, subject to them being in a condition such that they are fit for re-sale. They must be unused, sealed in their original packaging and complete with any manuals, certificates and delivery notes. The return request must be made within 15 business days of the date of delivery and the Purchaser must bear the cost of return delivery.
Any Non-Stock Spare Parts, Software or pre-programmed Spare Parts or specially manufactured products cannot be returned under any circumstances.
Return postage remains the responsibility of the Purchaser and UK Service Lifts accept no liability for any loss or damage to returned goods in transit from Purchaser to UK Service Lifts.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase.
Refunds
There are certain situations where only partial refunds are granted:
- Where there are obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that a full or partial refund will be offered. If the return is approved, then your refund will be processed, and a credit note issued.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email sales@ukservicelifts.com
Shipping Returns
To return your product, you should mail your product to: 1 Nene Court, Enterprise Way, Enterprise Park, Yaxley, Peterborough PE7 3TJ.
Please do not send your purchase back to the manufacturer.
The Purchaser is responsible for paying return shipping costs.
Need Help?
Contact us at sales@ukservicelifts.com for questions related to refunds and returns.